Smart Sending Ramp-Up for New Accounts on Shared Domains

Details:

We've introduced an intelligent, automated email sending ramp-up system for new accounts using the software Shared or your account Shared domains.

What's New

New accounts no longer start with an uncapped daily sending limit from day one. Instead, they begin at a conservative threshold and automatically graduate to higher limits as they demonstrate healthy sending behavior — progressing through 8 defined stages without any manual action required.

Who Does This Apply To?

• New accounts (signing up on or after April 27, 2026) — Fully enrolled in the ramp-up system from day one. All shared-domain accounts follow stage-based sending limits automatically.
• Existing accounts (created before April 27, 2026) — Completely unaffected. No changes to their current setup or limits.
• Migration plan for existing accounts — Will be shared by end of Q2 2026.

Key Highlights

• Automated Stage Progression (Stages 1–8) — The system evaluates bounce rates, spam complaints, AUP violations, and send volume on every check. Clean senders move up automatically; senders with issues move down. No manual action needed from accounts or support.
• Sending Limit UI on Email Services Page — your account users on a shared domain now see a live Sending Limit panel showing Daily Limit / Sent Today / Remaining, their current stage and status badge, contextual alerts, and a full stage history timeline.
• Automatic Limit Controls — For accounts created from April 27, 2026 onwards, the manual "Update Limit" control is replaced with an informational banner. This applies to both the account UI and the Support Portal.

Why This Matters

Shared domain reputation is a collective asset. Previously, there was nothing stopping a new sender from arriving and damaging that reputation before anyone could react. This release shifts the platform from reactive to proactive — enforcing a trust-building period for every new sender, automatically and at scale, while giving users full transparency into their own limits and progression.