What's New
Call Transcript Tool (Built-in)
The AI Agent action now includes a built-in Call Transcript tool that gives the agent access to a contact's call history. The tool works internally with no configuration required, simply reference call transcripts in your agent prompt (e.g., "Use this contact's call transcripts to summarize their concerns") and the agent retrieves and uses them automatically.
This builds on the previously released conversation history tool The agent now has access to both past chat conversations and call transcripts, providing a more complete view of every contact interaction.
Feedback Flow in Execution Logs
You can now submit structured feedback on every AI Agent run directly from the execution logs. Flag what went wrong, note what worked well, and share specifics for each run. All feedback is used to improve the AI Agent's accuracy, evaluation quality, and goal alignment over time.
Bug Fixes and Stability Improvements
Resolved few bugs across the AI Agent action to improve reliability and overall experience.
Why This Matters
The Call Transcript tool makes the AI Agent significantly more context-aware. Instead of operating only on chat history or static contact fields, it can now factor in voice interactions, making its decisions, responses, and actions more grounded in real customer context. The feedback flow closes the gap between what the agent does and what you expect, enabling faster iteration and fewer deviations.
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